Frequently Asked Questions

*Orders placed after December 6th are not guaranteed to be delivered by Christmas. Please check our listings on Amazon for guaranteed delivery options.*


What are Huggie Pup's dimensions?
Plush: 12.2 in x 10.2 in x 4.6 in (310 mm x 254 mm x116.8 mm)
Heat Pack: 5.4 in x 4.3 in (137.2 mm x 109.2 mm)
Sound Module: 3 in x 2 in x 0.6 in (76.2 mm x 51.2 mm x 15.0 mm)

How much does Huggie Pup weigh?

0.88 lbs. (14.1 oz, 401 grams)

How many batteries are needed in the sound module?
2x AAA batteries

How to heat the heat pack?
Place in center of microware. Microwave for 45 seconds For results flip heat pack over after 20 seconds and continue heating. NEVER EXCEED 1 MINUTE TOTAL HEATING TIME

How do I clean Huggie Pup?
Machine wash with cold water. Remember to remove the heat pack and sound module.